What Will Higher Education Look Like 5, 10 or 20 Years From Now? Some Ways Colleges Can Reinvent Themselves #iLMA #eMBA #Innovation #Technology #Planning #Design #HigherEducation #HigherEd2030 #University #Architect

Introduction

Change is a natural and expected part of running a successful organization. Whether big or small, strategic pivots need to be carefully planned and well-timed. But, how do you know when your organization is ready to evolve to its next phase? Anyone that listens, watches, or reads the news knows about the rising cost of higher education and the increasing debt that education is putting on students and alumni and their families.

At a time when education is most important to keep up with increasing technological changes, institutions need to pivot or face imminent doom in an ever increasing competitive environment. Competition can come from startups or external factors in the higher education market therefore it is increasingly necessary for institutions of higher learning to take a different approach to their business operations.

This post will focus on:

  • Current Trends
  • Demographic Shifts
  • Future of Higher Education (and impacts on University Facilities & Management)
    • Changing Assumptions
    • Implications for the Physical Campus
    • Changing Trajectory
    • More Trends in Higher Education (Towards 2030)
  • Driving Technologies
  • External Forces

Current Trends

  • Online education[i] has become an increasingly accepted option, especially when “stackable” into degrees.
  • Competency-based education lowers costs and reduces completion time for students.
  • Income Share Agreements[ii] help students reduce the risk associated with student loans.
  • Online Program Manager organizations benefit both universities and nontraditional, working-adult students.
  • Enterprise training companies are filling the skills gap by working directly with employers.
  • Pathway programs facilitate increasing transnational education[iii], which serves as an additional revenue stream for universities.

Demographic Shifts

According to data from the National Clearinghouse and the Department of Education[iv]:

  • The Average Age of a College/University Student Hovers Around Twenty-Seven (Though That Is Decreasing as The Economy Heats Up)
  • 38% of Students Who Enrolled In 2011 Transferred Credits Between Different Institutions At Least Once Within Six Years.
  • 38% of Students Are Enrolled Part-Time.
  • 64% of Students Are Working Either Full-Time or Part-Time.
  • 28% of Students Have Children of Their Own or Care For Dependent Family Members.
  • 32% of Students Are from Low-Income Families.
  • The Secondary Education Experience Has an Increasingly High Variation, Resulting In Students Whose Preparation For College-Level Work Varies Greatly.

Future of Higher Education (and impacts on University Facilities & Management)

The future of higher education depends on innovation. 

University leaders who would risk dual transformation are required to exercise full commitment to multiple, potentially conflicting visions of the future. They undoubtedly confront skepticism, resistance, and inertia, which may sway them from pursuing overdue reforms.[v]

Change is upon us.

“All universities are very much struggling to answer the question of: What does [digitization[vi]] mean, and as technology rapidly changes, how can we leverage it?” . . . . Colleges afraid of asking that question do so at their own peril.”[vii]

James Soto Antony, the director of the higher-education program at Harvard’s graduate school of education.

Changing Assumptions

Until recently the need for a physical campus was based on several assumptions:

  • Physical Class Time Was Required
  • Meaningful Exchanges Occurred Face to Face
  • The Value of an Institution Was Tied to a Specific Geography
  • Books Were on Paper
  • An Undergraduate Degree Required Eight Semesters
  • Research Required Specialized Locations
  • Interactions Among Students and Faculty Were Synchronous

Implications for the Physical Campus

  • Learning – Course by course, pedagogy is being rethought to exploit the flexibility and placelessness of digital formats while maximizing the value of class time.
  • Libraries – Libraries are finding the need to provide more usable space for students and faculty.  Whether engaged in study, research or course projects, the campus community continues to migrate back to the library.
  • Offices – While the rest of North America has moved to mobile devices and shared workspaces, academic organizations tend to be locked into the private, fixed office arrangement of an earlier era – little changed from a time without web browsers and cell phones. 
  • Digital Visible – From an institutional perspective, many of the implications of digital transformation are difficult to see, lost in a thicket of business issues presenting themselves with increasing urgency. 

Changing Trajectory

University presidents and provosts are always faced with the choice of staying the course or modifying the trajectory of their institutions.  Due to failing business models, rapidly evolving digital competition and declining public support, the stakes are rising.  All should be asking how they should think about the campus built for the 21st century.[viii]  J. Michael Haggans[ix] makes the following recommendations:

  • Build no net additional square feet
  • Upgrade the best; get rid of the rest
  • Manage space and time; rethink capacity
  • Right-size the whole
  • Take sustainable action
  • Make campus matter

More Trends in Higher Education (Towards 2030)

  • The Rise of The Mega-University[x]
  • ; Public Private Partnerships (P3’s) Procurement Procedures Will Become More Prevalent
  • More Colleges Will Adopt Test-Optional Admissions
  • Social Mobility Will Matter More in College Rankings
  • Urban Colleges Will Expand[xi] — But Carefully
  • Financial Crunches Will Force More Colleges to Merge
  • The Traditional Textbook Will Be Hard to Find; Free and Open Textbooks
  • More Unbundling and Micro-Credentials
  • Continued Focus on Accelerating Mobile Apps
  • Re-Imagining Physical Campus Space in Response to New Teaching Delivery Methods
  • Transforming the Campus into A Strategic Asset with Technology
  • Education Facilities Become Environmental Innovators
  • Ethics and Inclusion: Designing for The AI Future We Want to Live In
  • Visibility (Transparency) And Connectedness
  • Sustainability from Multiple Perspectives
  • Better Customer Experiences with The Digital Supply Chain
  • Individualized Learning Design, Personalized Adaptive Learning
  • Stackable Learning Accreditation
  • Increased Personalization: More Competency-Based Education They’ll Allow Students to Master A Skill or Competency at Their Own Pace.
  • Adaptation to Workplace Needs They’ll Adapt Coursework to Meet Employer Needs for Workforce Expertise
  • Greater Affordability and Accessibility They’ll Position Educational Programs to Support Greater Availability.
  • More Hybrid Degrees[xii]
  • More Certificates and Badges, For Example: Micro-Certificates, Offer Shorter, More Compact Programs to Provide Needed Knowledge and Skills Fast[xiii]
  • Increased Sustainable Facilities – Environmental Issues Will Become Even More Important Due to Regulations and Social Awareness; Reduced Energy Costs, Water Conservation, Less Waste
  • Health & Wellness – Physical, Spiritual and Metal Wellbeing
  • Diversity and Inclusion Will Increase
  • Rise of The Micro-Campus[xiv] And Shared Campuses[xv]
  • E-Advising to Help Students Graduate
  • Evidence-Based Pedagogy
  • The Decline of The Lone-Eagle Teaching Approach (More Collaboration)
  • Optimized Class Time (70% Online, 30% Face to Face)
  • Easier Educational Transitions
  • Fewer Large Lecture Classes
  • Increased Competency-Based and Prior-Learning Credits (Credit for Moocs or From “Real World” Experience)[xvi]
  • Data-Driven Instruction
  • Aggressive Pursuit of New Revenue
  • Online and Low-Residency Degrees at Flagships
  • Deliberate Innovation, Lifetime Education[xvii]
  • The Architecture of The Residential Campus Will Evolve to Support the Future.
  • Spaces Will Be Upgraded to Try to Keep Up with Changes That Would Build In Heavy Online Usage.
  • Spaces Will Be Transformed and Likely Resemble Large Centralized, Integrated Laboratory Type Spaces. 
  • Living-Learning Spaces in Combination Will Grow, But On Some Campuses, Perhaps Not In The Traditional Way That We Have Thought About Living-Learning To Date.

Driving Technologies:

  • Emerging Technologies – Such as Augmented Reality, Virtual Reality, And Artificial Intelligence – Will Eventually Shape What the Physical Campus Of The Future Will Look Like, But Not Replace It.[xviii]
  • Mobile Digital Transformation[xix]
  • Smart Buildings and Smart Cities[xx]
  • Internet of Things
  • Artificial Intelligence (AI), Including Natural Language Processing
  • Automation (Maintenance and Transportation Vehicles, Instructors, What Else?)
  • Virtual Experience Labs, Including: Augmented Reality, Virtual Reality Learning, And Robotic Telepresence 
  • More Technology Instruction and Curricula Will Feature Digital Tools and Media Even More Prominently
  • New Frontiers For E-Learning, For Example, Blurred Modalities (Expect Online and Traditional Face-To-Face Learning to Merge)[xxi]
  • Blending the Traditional; The Internet Will Play Bigger Role in Learning
  • Big Data: Colleges Will Hone Data Use to Improve Outcomes

External Forces:

  • [xxii]: Corporate Learning Is A Freshly Lucrative Market
  • Students and Families Will Focus More on College Return On Investment, Affordability And Student Loan Debt
  • [xxiii]
  • Greater Accountability; Schools will be more accountable to students and graduates
  • Labor Market Shifts and the Rise of Automation
  • Economic Shifts and Moves Toward Emerging Markets
  • Growing Disconnect Between Employer Demands and College Experience 
  • The Growth in Urbanization and A Shift Toward Cities 
  • Restricted Immigration Policies and Student Mobility
  • Lack of Supply but Growth in Demand
  • The Rise in Non-Traditional Students 
  • Dwindling Budgets for Institutions[xxiv]
  • Complex Thinking Required Will Seek to Be Vehicles of Societal Transformation, Preparing Students to Solve Complex Global Issues

Sources & References:


[i] Online education is a flexible instructional delivery system that encompasses any kind of learning that takes place via the Internet. The quantity of distance learning and online degrees in most disciplines is large and increasing rapidly.

[ii] An Income Share Agreement (or ISA) is a financial structure in which an individual or organization provides something of value (often a fixed amount of money) to a recipient who, in exchange, agrees to pay back a percentage of their income for a fixed number of years.

[iii] Transnational education (TNE) is education delivered in a country other than the country in which the awarding institution is based, i.e., students based in country Y studying for a degree from a university in country Z.

[iv] Article accessed on April 16, 2019: https://er.educause.edu/articles/2019/3/changing-demographics-and-digital-transformation

[v]Article accessed on April 16, 2019: https://ssir.org/articles/entry/design_thinking_for_higher_education

[vi] Digitization is the process of changing from analog to digital form.

[vii] Article accessed on April 16, 2019:  https://qz.com/1070119/the-future-of-the-university-is-in-the-air-and-in-the-cloud

[viii] Article accessed on April 16, 2019: http://c21u.gatech.edu/blog/future-campus-digital-world

[ix] Michael Haggans is a Visiting Scholar in the College of Design at the University of Minnesota and Visiting Professor in the Center for 21st Century Universities at Georgia Institute of Technology.  He is a licensed architect with a Masters of Architecture from the State University of New York at Buffalo.  He has led architectural practices serving campuses in the US and Canada, and was University Architect for the University of Missouri System and University of Arizona.

[x] Article accessed on April 16, 2019:  https://www.chronicle.com/interactives/Trend19-MegaU-Main

[xi] Article accessed on April 16, 2019:  https://www.lincolninst.edu/sites/default/files/pubfiles/1285_wiewel_final.pdf

[xii] Article accessed on April 16, 2019: https://www.fastcompany.com/3046299/this-is-the-future-of-college

[xiii] Article accessed on April 16, 2019: https://www.govtech.com/education/higher-ed/Why-Micro-Credentials-Universities.html

[xiv] Article accessed on April 16, 2019: https://global.arizona.edu/micro-campus

[xv] Article accessed on April 16, 2019: https://evolllution.com/revenue-streams/global_learning/a-new-global-model-the-micro-campus

[xvi] Article accessed on April 16, 2019:  https://www.chronicle.com/article/The-Future-Is-Now-15/140479

[xvii] Article accessed on April 16, 2019:  https://evolllution.com/revenue-streams/market_opportunities/looking-to-2040-anticipating-the-future-of-higher-education

[xviii] Article accessed on April 16, 2019: https://www.eypae.com/publication/2017/future-college-campus

[xix] Article accessed on April 16, 2019: https://edtechmagazine.com/higher/article/2019/02/digital-transformation-quest-rethink-campus-operations

[xx] Article accessed on April 16, 2019: https://ilovemyarchitect.com/?s=smart+buildings

[xxi] Article accessed on April 16, 2019: https://www.theatlantic.com/education/archive/2018/04/college-online-degree-blended-learning/557642

[xxii] Article accessed on April 16, 2019: https://qz.com/1191619/amazon-is-becoming-its-own-university

[xxiii] Article accessed on April 16, 2019: https://www.fastcompany.com/3029109/5-bold-predictions-for-the-future-of-higher-education

[xxiv] Article accessed on April 16, 2019: https://www.acenet.edu/the-presidency/columns-and-features/Pages/state-funding-a-race-to-the-bottom.aspx

We would love to hear from you about what you think about this post. We sincerely appreciate all your comments – and – if you like this post please share it with friends. And feel free to contact us if you would like to discuss ideas for your next project!

Sincerely,

FRANK CUNHA III
I Love My Architect – Facebook


The Architect’s Role in Sustainable Design (and How to Use Technology & Innovation to Advance Our Green Agenda) #ilmaBlog #green #design #architecture

Background

In the design and construction field, there are two major categories of resources: renewable and non-renewable. As opposed to non-renewable resources, which are depleted with their constant use, renewable resources are not. If not managed properly Non-renewable resources might become non-existent when the rate at which they are used is much higher than the rate at which they are replaced. Renewable resources include water, geothermal energy and wind energy. Non-renewable resources include coal, natural gas and oil.  The demand for new construction is on the rise as the world’s population increases and the demand for newer, more efficient modern buildings also increase.

Architect’s Role

Because buildings account for so much energy to build and maintain, architects and designers have become very conscious about our role in minimizing our environmental footprint when we design buildings.  The American Institute of Architects, the largest organization of architects world-wide has a committee called the Committee on the Environment (COTE), which works to advance, disseminate, and advocate—to the profession, the building industry, the academy, and the public—design practices that integrate built and natural systems and enhance both the design quality and environmental performance of the built environment. COTE serves as the community and voice on behalf of AIA architects regarding sustainable design and building science and performance.

Bamboo

Renewable Resources

In green construction processes, there is an emphasis on the use of renewable resources. In many cases, this natural source becomes depleted much faster than it is able to replenish itself, therefore, it has become important that buildings make use of alternative water sources for heating, hot water and sewerage disposal throughout their life cycles, to reduce use and conserve water supplies.

Architects and designers specify rapidly renewable materials are those that regenerate more quickly than their level of demand. Our goal is to reduce the use and depletion of finite raw materials and long-cycle renewable materials by replacing them with rapidly renewable ones.  Some commonly specified rapidly renewable materials include cork, bamboo, cotton batt insulation, linoleum flooring, sunflower seed board panels, wheat-board cabinetry, wool carpeting, cork flooring, bio-based paints, geotextile fabrics such as coir and jute, soy-based insulation and form-release agent and straw bales. Some green building materials products are made of a merger of rapidly renewable materials and recycled content such as newsprint, cotton, soy-based materials, seed husks, etc.

Check out this ILMA article about “Materiality and Green Architecture: The Effect of Building Materials on Sustainability and Design” for more information on this topic.

Responsibility of Architects

Architects and designers who align with AIA’s COTE objectives, (1) recognize the value of their role in environmental leadership to advance the importance of sustainable design to the general public while incorporating sustainable design into their daily practice, (2) influence the direction of architectural education to place more emphasis on ecological literacy, sustainable design and building science, (3) communicate the AIA’s environmental and energy-related concerns to the public and private sectors and influence the decisions of the public, professionals, clients, and public officials on the impact of their environmental and energy-related decisions, (4) educate other architects on regulatory, performance, technical and building science issues and how those issues influence architecture, (5) educate the architectural profession on programming, designing, and managing building performance, (6) investigate and disseminate information regarding building performance best practices, criteria, measurement methods, planning tools, occupant-comfort, heat/air/moisture interfaces between the interior and exterior of buildings, (7) promote a more integrated practice in order to achieve environmentally and economically efficient buildings. One of the tools we will plan to promote to achieve this integration is Building Information Technology (BIM).

Smart-Building

The Role of Technology & Innovation – A Case Study (“The Edge”)

PLP Architecture and the Developer OVG Real Estate, built “The Edge” is a 430,556 SF (40,000m²) office building in the Zuidas business district in Amsterdam. It was designed for the global financial firm and main tenant, Deloitte. The project aimed to consolidate Deloitte’s employees from multiple buildings throughout the city into a single environment, and to create a ‘smart building’ to act as a catalyst for Deloitte’s transition into the digital age.

They key features of this building include the following innovations which address the environmental impact of building such a large edifice:

  • Each facade is uniquely detailed according to its orientation and purpose.
    • Load bearing walls to the south, east and west have smaller openings to provide thermal mass and shading, and solid openable panels for ventilation.
    • Louvers on the south facades are designed according to sun angles and provide additional shading for the office spaces, reducing solar heat gain.
    • Solar panels on the south facade provide enough sustainable electricity to power all smartphones, laptops and electric cars.
    • The North facades are highly transparent and use thicker glass to dampen noise from the motorway.
    • The Atrium façade is totally transparent, allowing views out over the dyke, and steady north light in.
  • The building’s Ethernet-powered LED lighting system is integrated with 30,000 sensors to continuously measure occupancy, movement, lighting levels, humidity and temperature, allowing it to automatically adjust energy use.
  • 65,000 SF of solar panels are located on the facades and roof, and remotely on the roofs of buildings of the University of Amsterdam – thereby making use of neighborhood level energy sourcing.
  • The atrium acts as a buffer between the workspace and the external environment. Excess ventilation air from the offices is used again to air condition the atrium space. The air is then ventilated back out through the top of the atrium where it passes through a heat exchanger to make use of any warmth.
  • Rain water is collected on the roof and used to flush toilets and irrigate the green terraces in the atrium and other garden areas surrounding the building.
  • Two thermal energy wells reach down to an aquifer, allowing thermal energy differentials to be stored deep underground.
  • In The Edge a new LED-lighting system has been co-developed with Philips. The Light over Ethernet (LoE) LED system is powered by Ethernet and 100% IP based. This makes the system (i.e. each luminaire individually) computer controllable, so that changes can be implemented quickly and easily without opening suspended ceilings. The luminaires are furthermore equipped with Philips’ ‘coded-light’ system allowing for a highly precise localization via smartphone down to 8 inches (20 cm) accuracy, much more precise than known WiFi or beacon systems.
  • Around 6,000 of these luminaires were placed in The Edge with every second luminaire being equipped with an additional multi-sensor to detect movement, light, infrared and temperature.
  • The Philips LoE LED system was used in all office spaces to reduce the energy requirement by around 50% compared to conventional TL-5 Lighting. Via the LoE system daily building use can be monitored. This data is fed to facility managers via the BMS allowing:
    • Remote insight into the presence of people in the building (anonymous). Heating, cooling, fresh air and lighting are fully IoT (Internet of Things) integrated and BMS controlled per 200 sqft based on occupancy – with zero occupancy there is next-to-zero energy use.
    • Predictions of occupancy at lunchtime based on real time historical data and traffic and weather information to avoid food-waste.
    • Unused rooms to be skipped for cleaning.
    • Managers to be alerted to lights that need replacing.
    • Notification of printers needing paper.
  • Every employee is connected to the building via an app on their smartphone. Using the app they can find parking spaces, free desks or other colleagues, report issues to the facilities team, or even navigate within the building.
  • Employees can customize the temperature and light levels anywhere they choose to work in the building via the mobile app. The app remembers how they like their coffee, and tracks their energy use so they’re aware of it.
  • The vast amount of data generated by the building’s digital systems and the mobile app on everything from energy use to working patterns, has huge potential for informing not only Deloitte’s own operations, but also our understanding of working environments as a whole. Discussions are currently ongoing regarding the future of this data and its use for research and knowledge transfer.
  • The green space that separates the building from the nearby motorway acts as an ecological corridor, allowing animals and insects cross the site safely.

Conclusion

Because buildings account for nearly 40 percent of global energy consumption, architects and designers have been working to impact the built environment in a positive way.  Although not every project can be as green as The Edge, by selecting materials that are renewable while reducing energy are two big contributions we can make to help ease the increasing demand for construction.

Technology can play a big part in our role to design more sustainable buildings through the use of building information modeling, energy management software, building management software, online sustainability calculators, energy modeling software, new lighting innovations, new techniques to capture and deliver energy and clean water while reducing waste, and mobile applications utilizing IoT.

Sources:

We would love to hear from you about what you think about this post. We sincerely appreciate all your comments – and – if you like this post please share it with friends.

Feel free to contact us if you would like to discuss ideas for your next project!

Sincerely,

FRANK CUNHA III
I Love My Architect – Facebook

 


What is the Thinking Hand in Architecture (and why we, as architects, must defend the natural slowness and diversity of experience) #ilmaBlog #Discourse #Theory #Architecture #Design

ILMA The Thinking Hand 01

2009 Book, The Thinking Hand written byArchitect Juhani Pallasmaa

In The Thinking Hand, Architect Juhani Pallasmaa reveals the miraculous potential of the human hand. He shows how the pencil in the hand of the artist or architect becomes the bridge between the imagining mind and the emerging image. The book surveys the multiple essences of the hand, its biological evolution and its role in the shaping of culture, highlighting how the hand–tool union and eye–hand–mind fusion are essential for dexterity and how ultimately the body and the senses play a crucial role in memory and creative work. Pallasmaa here continues the exploration begun in his classic work The Eyes of the Skin by further investigating the interplay of emotion and imagination, intelligence and making, theory and life, once again redefining the task of art and architecture through well-grounded human truths.

Pallasmaa notes that, “…architecture provides our most important existential icons by which we can understand both our culture and ourselves. Architecture is an art form of the eye, the hand, the head and the heart. The practice of architecture calls for the eye in the sense of requiring precise and perceptive observation. It requires the skills of the hand, which must be understood as an active instrument of processing ideas in the Heideggeran sense. As architecture is an art of constructing and physical making, its processes and origins are essential ingredients of its very expression…”

Linking art and architecture he continues, “…as today’s consumer, media and information culture increasingly manipulate the human mind through thematized environments, commercial conditioning and benumbing entertainment, art has the mission to defend the autonomy of individual experience and provide an existential ground for the human condition. One of the primary tasks of art is to safeguard the authenticity and independence of human experience.”

Pallasmaa asserts that,

“Confidence in future architecture must be based on the knowledge of its specific task; architects need to set themselves tasks that no one else knows how to imagine. Existential meanings of inhabiting space can be articulated by the art of architecture alone. Thus architecture continues to have a great human task in mediating between the world and ourselves and in providing a horizon of understanding in the human existential condition.

The task of architecture is to maintain the differentiation and hierarchical and qualitative articulation of existential space. Instead of participating in the process of further speeding up the experience of the world, architecture has to slow down experience, halt time, and defend the natural slowness and diversity of experience. Architecture must defend us against excessive exposure, noise and communication. Finally, the task of architecture is to maintain and defend silence. The duty of architecture and art is to survey ideals and new modes of perception and experience, and thus open up and widen the boundaries of our lived world.”

(Source: https://www.wiley.com/en-us/The+Thinking+Hand%3A+Existential+and+Embodied+Wisdom+in+Architecture-p-9780470779293)

We would love to hear from you about what you think about this post. We sincerely appreciate all your comments – and – if you like this post please share it with friends.

Feel free to contact us if you would like to discuss ideas for your next project!

Sincerely,

FRANK CUNHA III
I Love My Architect – Facebook


What is the Role of the Architect in the Future of AR Design?

Never before in the modern history of technology has the architect, the designer, been a more important part of technology’s future. Architects have been curating and ideating on the development of ‘place’ for centuries. Gensler covers how they are leveraging AR in the coverage of AI, the Internet of Things, and Cloud computing, and how to design places using game engine technology.

Speaker: Alan Robles of Gensler

Over 24 years exploring the relationship between users and their surroundings, Alan’s been creating experience environments for clients and projects of every scale around the world. In his role at Gensler he explores the opportunities found at the fringes of the design practice, searching for the edges of the play space of each design opportunity.

(Source: bit.ly/visionsummit17)

We would love to hear from you on what you think about this post. We sincerely appreciate all your comments – and – if you like this post please share it with friends. And feel free to contact us if you would like to discuss ideas for your next project!

Sincerely,

FRANK CUNHA III
I Love My Architect – Facebook


WELL Communities: Health & Wellness Lifestyle

Architects need to continue to consider healthy living when designing private and public spaces.  According to the sources cited below, the Well Living Lab aims to answer critical questions to make homes, offices and independent living environments healthier places. That means indoor environments could be altered to reduce stress and increase comfort, performance and sleep.

By understanding the interplay of elements such as sound, lighting, temperature and air quality, indoor spaces may be altered to address people’s specific and overall health needs. And by understanding how people’s behavior is shaped by their physical environment, facilities can be designed to maximize positive health habits and reduce negative influences. This ambitious three-year research plan is the start toward transforming human health and well-being in indoor environments.

(Source: http://welllivinglab.com)

Well-1

What is a WELL Community?

WELL community functions to protect health and well-being across all aspects of community life. The vision for a WELL community is inclusive, integrated, and resilient, fostering high levels of social engagement.

Air

Facilitates ambient air quality with strategies to reduce traffic pollution and reduce exposure to pollution.

Water

Encourages drinking water quality, public sanitation, and facilities provisions with strategies managing contaminated water on a systems scale and strategies to promote drinking water access.

Nourishment

Facilitates fruit and vegetable access, availability and affordability with policies to reduce the availability of processed foods and providing nutritional information and nutrition education. Also includes strategies for food advertising and promotion, food security, food safety and breastfeeding support.

Light

Supports maintained illuminance levels for roads and walkways and strategies for limiting light pollution, light trespass, glare and discomfort avoidance.

Fitness

Integrates environmental design and operational strategies to reduce the risk of transportation-related injuries, mixed land use and connectivity, walkability, cyclist infrastructure, infrastructure to encourage active transportation and strategies to promote daily physical activity and exercise.

Temperature

Facilitates strategies to reduce heat island effect with policies to deal with extreme temperatures and manage sun exposure and ultraviolet risk.

Sound

Facilitates noise exposure assessment with planning for acoustics, techniques to reduce sound propagation and hearing health education.

Materials

Supports strategies to reduce exposure to hazardous chemical substances in cases of uncontrolled/accidental release and contaminated sites and to limit use of hazardous chemicals in landscaping and outdoor structures.

Mind

Provides access to mental health care, substance abuse and addiction services and access to green spaces.

Community

Supports health impact assessments, policies that address the social determinants of health, health promotion programming, policies that foster social cohesion, community identity and empowerment, crime prevention through environmental design, policies and planning for community disaster and emergency preparedness.

(Source: https://www.wellcertified.com)

Further Reading: You Know LEED, But Do You Know WELL?

We would love to hear from you on what you think about this post. We sincerely appreciate all your comments – and – if you like this post please share it with friends. And feel free to contact us if you would like to discuss ideas for your next project!

Sincerely,
FRANK CUNHA III
I Love My Architect – Facebook


Design by Architectist @FrankCunhaIII #Architect #Artist

Thank you for all the support and encouragement over the years.  Here are some of our favorite blog posts about the design process related to the field of Architecture:

  1. Architecture Shall Live On (My Architecture Manifesto) by @FrankCunhaIII
  2. Timeless Architecture – Saying Good Bye to a Teacher/Mentor is Never Easy by @FrankCunhaIII
  3. Architecture in Motion by @FrankCunhaIII
  4. X Factor of Design by @FrankCunhaIII
  5. Creating High Performance Buildings through Integrative Design Process by @FrankCunhaIII
  6. Frans Johansson: “Act & Collaborate to Drive Change” by @FrankCunhaIII
  7. SPACE & PROCESS by @FrankCunhaIII
  8. Order, Formulas, and Rules by @FrankCunhaIII
  9. Mixing My Work With Pleasure (Design-Build, Modern House Using Legos) by @FrankCunhaIII
  10. The Blind Design Paradox in Architectural Design by @WJMArchitect
  11. Architects Vs. “Sculptor” Architects based on a conversation btw @WJMArchitect and @FrankCunhaIII
  12. Ophiuchus: The Serpent Bearer (Playing With Numbers) by @FrankCunhaIII
  13. From Paper and Pencil to Reality Through Collaboration by @FrankCunhaIII

We would love to hear from you on what you think about this post. We sincerely appreciate all your comments – and – if you like this post please share it with friends. And feel free to contact us if you would like to discuss ideas for your next project!

Sincerely,
FRANK CUNHA III
I Love My Architect – Facebook


Customer Experience

User ExperienceThe way you design your service experiences also makes an important impact on prospects and customers. Smart companies anticipate customer needs and are a few steps ahead of what comes next in the customer awareness through buying cycle. In this digital age, service and communication become the new commodity and it’s critical to design experiences to that model. Experience-based service begins with a process of communicating with customers and letting them initiate communications in return.

Getting personal with customers also enhances the customer experience. People like to buy from companies who they feel understand them and can anticipate their needs. Simple things like email birthday greetings or product suggestions based on past purchases tell customers that you remember them, value them and appreciate their business.

Intentional design is a powerful tool that provides a systematic method to explore a variety of customer interactions and touchpoints that move, engage and respond. Most of all, customer experiences have to be authentic and all touchpoint possibilities explored before recommending appropriate user design scenarios.

(Source: http://madplumcreative.com/enhancing-the-customer-experience-through-intentional-design)

Service providers are continually reshaping their offering in response to changing customer needs and demands. As customer expectations change, businesses need to rethink the experiences they deliver. Meeting new demands does not only require delivery of the right propositions – it also requires developing broader capabilities around the needs of people, across the entire ecosystem.

Adapting to the Fast-Moving Customer World

Most organizations are not designed to meet the changes that occur in their customer’s lives. Stable organizational structures, designed around the needs of the organisation, struggle to provide the flexibility needed to meet the demands of customers. These rigid structures constantly create barriers to customer interactions. They also impact customer loyalty as well as the businesses’ ability to offer more relevant products and services.

Evolving Organizational Design Around Customer Needs

From business architecture to agile methods, organizations constantly try different approaches to move the organization forward and get closer to their customers. Yes, few organizations manage to truly connect with their customer and meet their needs. There is often a gap between what customers really need, and what the organization must be capable of doing. Bringing the customer perspective into traditional change disciplines bridges this gap and enables the organization to evolve its design around its customers.

Seeing the Organization Through Your Customer’s Eyes

The complex systems, processes and connections within many organizations make it challenging to understand how different teams and departments impact customers. Looking at your organization from the outside in, rather than from the inside out, provides insight into how customers see different departments working (together). Customers using a service are generally the ones who are exposed to the entire organization, and its vast amount of divisions, departments and groups. Seeing the organization through your customer’s eyes helps to build a true picture of the organization and its impact on the customer experience.

Design the Business Around Customers’ Experience

Shifting the focus from inside out to outside in helps build an understanding of the experiences customers demand through all their interactions with the organization. Using this knowledge, the right capabilities can be planned and delivered. Designing your business around the needs of people and shifting the organization to a customer first mind-set enables you to differentiate and grow sustainably.

Experience ArchitectCustomer Experience Architecture Translated Into Organizational Capabilities

The customer experience architecture connects all aspects of the customers’ experience with the business and the organization. It maps the fluidity of customers’ needs and expectations, highlights major opportunities to have business impact and translates these into clear organizational capabilities. Understanding capabilities from a customers’ perspective helps determine which aspect delivers the core capabilities – people, process, system – and how this should be developed.

Co-Creating Your Business With Customers

Adopting a customer experience architecture driven approach puts the focus on understanding customer journeys, channel integrations and fulfilment. Adopting this approach, as opposed to the traditional organizational capability perspective, ensures the architecture of the business grows and evolves in line with customer demands. In addition, a more flexible and cohesive structure enables the business to co-create its design – as well as its experiences with its customers.

Delivering Frictionless Experiences

A customer driven architecture provides the ability to design organizational capabilities from the customer perspective. By mapping how customers use and experience a service, it becomes clear how different departments and groups within the organization impact that experience. Collaboration of a variety of skills from different disciplines leads to a cohesive design, which delivers the experiences customers demand, across all key interactions and channels.

Connecting Customers’ to the Business Capabilities

Keeping up with the constantly evolving needs of customers has become increasingly complex. To stay ahead organisations must start designing their structures and capabilities from the outside in, ensuring the business is evolves around the needs of customers. A customer experience architecture not only designs from the outside, it also brings you closer to your customers and their needs which ultimately allows for co-creating excellent experiences.

(Source: https://www.liveworkstudio.com/articles/customer-experience-architecture)

We would love to hear from you on what you think about this post. We sincerely appreciate all your comments – and – if you like this post please share it with friends. And feel free to contact us if you would like to discuss ideas for your next project!

Sincerely,
FRANK CUNHA III
I Love My Architect – Facebook